$7.8b
GROSS WRITTEN PREMIUM
6.1%
INSURANCE MARGIN
$261m
NET LOSS AFTER TAX
22.5cps
TOTAL DIVIDENDS
61%
EMPLOYEE ENGAGEMENT
84
CUSTOMER SATISFACTION
$12m
COMMUNITY INVESTMENT
61,217t
CO2 EQUIVALENT EMISSIONS
Increased claims from natural perils, up 22% from the previous year
Competitive conditions in key markets
Reduced investment returns
Restructuring costs
Improving our performance in Australia and NZ
Pursuing select international growth, scaling back in the UK
More streamlined operating model
Improved outlook
THE 2008 YEAR HAS BEEN ONE OF IAG’S MOST CHALLENGING, WITH A WIDE RANGE OF FACTORS SEVERELY AFFECTING OUR FINANCIAL PERFORMANCE. WE HAVE TAKEN DECISIVE ACTIONS TO IMPROVE PERFORMANCE AND, ULTIMATELY, SHAREHOLDER VALUE.
JAMES STRONG.
Our financial results need to improve. While the fundamentals of our business remain strong, we are taking immediate actions to implement a refined corporate strategy which, coupled with improvements in our operating environment, will lift our performance moving forward.
Michael Wilkins.
