2009 Performance

GLOBAL REPORTING INITIATIVE

The Global Reporting Initiative (GRI) provides a globally applicable framework in the form of guidelines that set out economic, social and environmental indicators for organisations to report against.

As with prior years, the GRI G3 Guidelines have been the basis for the preparation of our 2009 online reporting, together with the Business Sustainability content in IAG's 2009 Annual Review. It represents a balanced presentation of our organisation's economic, environmental and social performance and governance, and has been designed to provide our stakeholders with meaningful information about IAG.

We have also used the GRI Financial Services Sector Supplement: Social Performance and the GRI Financial Services Sector Supplement: Environmental Performance to develop the online reporting content. All G3 based reports must self declare the level to which they have applied the GRI reporting framework-their 'Application Level'.

Our reporting applies the GRI reporting framework to a B+ application level, which means that we have demonstrated robust sustainability reporting and well developed reporting systems based on the GRI G3. We have provided an explanation about any core indicators that we have not reported against. All GRI indicators are listed in the GRI index.

The data and information referred to in the GRI Index have been independently assured by Net Balance Management Group (NBMG) and the financial information has been independently audited by KPMG. Please refer to NBMG's assurance statement and to our 2009 Annual Report for the KPMG assurance statement.

Adherence to the GRI requirements are marked as a 'C' for Conformance;
'PC' for Partial Conformance; and a 'NR' for Not Reported.
'NA' is used when as issue is Not Applicable and 'GRI only' is used for indicators that are reported only in this index.

Standard disclosures
Performance indicators
Financial services sector supplement

Standard disclosures

GRI indicator Status Comments

Strategy and profile
1.1 Statement from the most senior decision maker of the organisation. C CEO statement (in the annual review).
1.2 Description of key risks and opportunities. C key risks and opportunities.

Organisational profile
2.1 Name of the organisation. C About IAG.
2.2 Primary brands, products, and/or services. C Our brands.
2.3 Operational structure of the organisation. C Our brands.
2.4 Location of organisation’s headquarters. GRI
only		 IAG’s headquarters are located at
388 George Street,
Sydney NSW, 2000 Australia.
2.5 Number of countries where the organisation operates. C About IAG.
2.6 Nature of ownership and legal form. C History.
2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). C Our brands.
2.8 Scale of the reporting organisation. C Annual report;
Our performance.
2.9 Significant changes during the reporting period regarding size, structure, or ownership. C Annual report.
2.10 Awards received in the reporting period. C Our awards.

Report profile
3.1 Reporting period (eg, fiscal/calendar year) for information provided. C Our performance.
3.2 Date of most recent previous report (if any). C Report is produced annually. See other reports.
3.3 Reporting cycle (annual, biennial, etc). C We report annually. See Our performance.
3.4 Contact point for questions regarding the report or its contents. C nina.collinson@iag.com.au
Our performance.

Report scope and boundaries
3.5 Process for defining report content. C Our performance;
stakeholder engagement.
3.6 Boundary of the report. C Our performance.
3.7 State any specific limitations on the scope or boundary of the report. C Quantitative information is provided for our Australian and New Zealand operations whilst qualitative information is detailed for all of out Australian, New Zealand, UK and Asian operations.
Detailed throughout.
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organisations. C We have reported qualitatively or quantitatively on entities for which the IAG Group retains operational control. Refer to Our Brands [Home>About IAG>Our brands] for further details.
Detailed throughout.
3.9 Data measurement techniques and the bases of calculations. C Detailed throughout;
glossary.
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement. C Detailed throughout;
our performance;
glossary.
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. C Detailed throughout;
our performance;
glossary.

GRI content index
3.12 Table identifying the location of the Standard Disclosures in the report. C GRI Index.

Assurance
3.13 Assurance. C Assurance statement (217kb .pdf)

Governance
4.1 Governance structure of the organisation. C Corporate governance.
4.2 Indicate whether the Chair of the highest governance body is also an executive officer. C Board of directors.
4.3 For organisations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non executive members. C Board of directors.
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. C Annual report (96kb .pdf);
stakeholder engagement.
4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organisation’s performance (including social and environmental performance). C Annual report (126kb .pdf);
corporate governance.
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. C Annual report;
Corporate governance.
4.7 Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organisation’s strategy on economic, environmental, and social topics. PC Nomination, Remuneration & Sustainability Charter;
corporate governance.
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. C Our approach;
Our performance.
4.9 Procedures of the highest governance body for overseeing the organisation’s identification and management of economic, environmental, and social performance. C Corporate governance.
4.10 Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental, and social performance. C Annual report (147kb .pdf);
Corporate governance.

Commitments to external initiatives
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organisation. C Risk management.
4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organisation subscribes or endorses. C
GRI Index.
4.13 Memberships in associations. C Our approach;
Stakeholder engagement.

Stakeholder engagement
4.14 List of stakeholder groups engaged by the organisation. C Stakeholder engagement.
4.15 Basis for identification and selection of stakeholders with whom to engage. C Identification of key stakeholders is a crucial process and one that continues on an on-going basis. By reviewing the key drivers of our business, we can identify the key stakeholders that we impact or who impact us:
Overlaying this, we then consider:
  • the level of influence or dependency of the stakeholder;
  • methods of engagement;
  • the risks of not engaging; and
  • what we are trying to achieve through engagement.
This is the overarching framework in which we identify our stakeholders. However IAG operates a devolved model therefore each of the operating divisions can and will operate within this framework in a way that is appropriate for their business. Each of our operating divisions has end-to-end accountability for the identification and management of their stakeholders.
Stakeholder engagement.
4.16 Approaches to stakeholder engagement. C Stakeholder engagement;
4.17 Key topics and concerns that have been raised through stakeholder engagement. C Feedback from our stakeholders has driven the content of this report.
Our performance.
Disclosure on Management Approach (DMA)
Summary of management approach to business sustainability, our performance along five dimensions including economic, customer, workforce, community and the environment, as well as key risks and opportunities. C Business sustainability;
our approach;
our performance.

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